Frequently Asked Questions
Everything you need to know about shopping at Flying Tiger Copenhagen.
How long does shipping take and what are the costs?
Standard delivery typically takes 3-5 business days. Shipping costs vary by region and are calculated at checkout, with free delivery available on orders over a certain threshold.
What is your return policy?
You can return any unused items in their original packaging within 30 days of purchase. Please note that certain items like food, earrings, or personalized products may be excluded for hygiene reasons.
Which payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay.
Can I track my order?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking link to follow your parcel's journey.
Are your products safe and sustainable?
Product safety is our top priority. All our products comply with international safety standards, and we are committed to increasing our use of recycled materials and FSC-certified wood and paper.
Can I cancel or change my order after it has been placed?
To ensure fast delivery, we process orders quickly. Therefore, we are unable to cancel or modify an order once it has been confirmed. You can, however, return the items once received.